Common Questions by Topic
Shipping & Delivery
Everything about getting your order to you.
How long does delivery take?
In-stock orders are prepared within 1–2 business days, then delivery takes 2–5 business days anywhere in Egypt.
Do you ship all over Egypt?
Yes! We deliver to every governorate in Egypt.
Are shipping fees included?
No. Fees vary by governorate and are shown clearly at checkout before you confirm your order.
Is free shipping available?
For a limited time, prepaid orders over EGP 1,000 get free shipping, including pre-orders. Cash-on-delivery orders are excluded.
How can I track my order?
We send tracking details and order updates by WhatsApp and email.
Can I inspect the parcel before accepting it?
Opening and inspection before acceptance are subject to the courier's policy. Please check the outer packaging at delivery.
Need more help?
Contact us anytime, we're here for you!
Returns & Exchanges
Easy returns & exchanges for your peace of mind.
Can I return my order?
Yes — contact us within 14 days of delivery if an item is defective, broken, incomplete, or different from your order.
What items can't be returned?
Skincare products can't be returned for hygiene reasons, and opened blind boxes can't be returned because a character wasn't preferred or was duplicated.
How do I start a return?
Contact us on WhatsApp with your order number and clear photos — we may request a video if needed. Please don't ship anything before we approve and arrange collection.
Do you offer exchanges?
Yes — we offer a replacement or refund when the product is defective, broken, incomplete, or the mistake is ours.
When will I get my refund?
After the return is received, inspected, and approved, refunds are processed within 7 days.
Have an issue with your order?
We'll make it right.
FAQ
Quick answers to the things you often ask.
How do I place an order?
Add your products to the cart, enter accurate delivery details, review your order, and choose a payment method. Orders are confirmed within 24 hours.
Which payment methods are available?
InstaPay or Vodafone Cash for full payment, or cash on delivery after the shipping fee is paid in advance.
How do I confirm an advance payment?
Send a screenshot of the transfer together with your order number (or an order screenshot) by WhatsApp to 01201206830.
Can I cancel or edit an order?
A regular order can be edited or cancelled only before preparation begins. A prepaid cancellation is refunded in full within 48 hours. Once preparation starts, the order can't be changed.
What is a pre-order?
A pre-order is placed separately from in-stock items and paid in full, including shipping. Each product page shows an estimated arrival window, usually 1–2 months. A confirmed pre-order can't be cancelled for a change of mind.
What if my pre-order is delayed?
We'll message you to confirm delivery when it arrives. If we can't supply it, or it's delayed beyond the published window due to an issue on our side, the full amount is refunded.
What if my item arrives defective, broken, incomplete, or incorrect?
Contact us within 14 days — reporting visible damage or missing items within 48 hours is preferred for faster review. We'll request clear photos and may request a video if needed.
Does my order come gift-wrapped?
Every order arrives in our signature packaging at no extra charge, with an optional message card available for a small fee.
Can I choose the character in a blind box?
No — blind boxes are random, and duplicates are possible.
Are all products officially licensed?
Licensing information appears in the product description when available — message us before purchasing if that matters to you.
Still have a question?
We'd love to hear from you.
Still need help?
Our tiny team (and one very curious cat) is always happy to help.